FAQs

Shipping

Do You Ship Internationally?
Afraid not

How Long Will It Take To Get My Package?
Within 6 working days


Payment

What Payment Methods Are Accepted?
We accept all cards apart from Amex/ Bitcoin


Orders & Returns

How do I place an Order?
Via our website or email orders@honkytonkwinelibrary.com

How Can I Cancel
By direct email, please note any orders that have been processed and in transit will accrue an extra admin and return delivery charge. orders@honkytonkwinelibrary.com

Please quote:

  • Date of Order
  • Product name and price
  • Your invoice, consignment number
  • Your full name and postal address
  • Mobile number
  • Email address

Change My Order?
Once the order has been placed no changes can be made. You can cancel your order as long as it has not been dispatched. Orders that are in transit will accrue a return charge.  Email orders@honkytonkwinelibrary.com with any queries

Please quote:

  • Date of Order
  • Product name and price
  • Your invoice, consignment number
  • Your full name and postal address
  • Mobile number
  • Email address

Do I need an account to place an order?
It is advisable to set up an account with us, as this will help with both future orders and promotional wine qualification. One off orders are more than welcome.

How Do I Track My Order?
Your order will be tracked vial our courier system, which we will need both your email address and mobile phone for updated information on your order

How Can I Return a Product?
Our return policy: must include the following

  • The product must have a valid reason why you require the item to be returned
  • Wine fault, damaged item are valid reasons /all products must be checked if possible while the driver is in front of you as once signed the consignment has been accepted in good condition.

Please email orders@honkytonkwinelibrary.com

  • Date of Order
  • Product name and price
  • Your invoice, consignment number
  • Your full name and postal address
  • Mobile number
  • Email address
  • Reason for return, (this must me a valid reason, and not liking the style or taste of the wine is not a valid reason)
  • Item must be sealed and securely packed ready for collection
  • Refunds will only be refunded once the faulty item has been returned
  • If the product has been delivered damaged please follow A-H along with a photo please do not attempt to send broken items back.
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  • No products in the basket.