Terms & Conditions

HonkyTonk, aligns itself with quality and the promise of good customers care, by entering  this purchase agreement between honkytonk and  you as the customers the following applies as between you, the User of Honkytonk Wine Library’s online orders,  its therefore your responsibility to comply to the Terms and  Conditions of this purchase agreement.  For any reason you see fit that this does not match your expectations or understanding you should stop using the Web Site immediately.

Important to note you order constitutes a contractual offer and our acceptance of placing and purchasing an order with Honkytonk that you are accepting the full terms and conditions relating to our services. If you find any due course that this does not  match your expectations again we would ask you to stop using this website and  contact is direct via email orders@honkytonkwinelibary.com with your valid concerns.

 

Errors and Omissions
We reserve the right to alter of change the prices within this site without prior notice if an error has occurred. We also reserve the right to replace an out of stock item with an alternative product close to the original item this will come in affect if we are unable to contact you.

Age Restriction
All persons ordering from this site must be 18 years of age or older and may not order for any persons under this age. By placing an order, you confirm you are at least 18 years of age. It is advised that any alcohol packages being ordered and delivered should be accepted by a person of legal age

ABV / Strength & Vintages
May vary from those shown, as item and product runs vary, we will endeavour to inform and update as often as possible. In these circumstances we will send the next vintage available.

Bottle size & VAT
Prices including VAT @20%   All bottles are between 50cl and 70cl for spirits and 75cl for wines unless stated otherwise

Insurance
All goods sent within the UK will be insured. We always aim to package our goods with the absolute best of care for traveling:  Honkytonk Wine Library with be the name on you bank statement

Dispatch & Delivery
We aim to dispatch all orders received before 3pm on the following day of your order. We have daily cut of 12.30pm any orders after this time your order will be processed for the following working day. We aim to have your ordered within 5 working days If for some reason your order is going to be delayed, we will notify you of this. Our orders are delivered via third party carrier and their terms and conditions apply.

Secure Payments
We are passionate about the service we offer and that includes our approach to security. Maintaining your privacy is a priority which is why we use Stripe, a third-party payment specialist. They are one of the largest independent payment processors in the UK and are compliant to the highest level in payment card industry data security standards (PCI DSS). So you can be assured that all the information you enter is safe and secure.

Card Security
We will not capture or store your card details and once you have entered your card number into a payment page securely hosted. all sensitive data is encrypted and sent to the banks for processing. Once your transaction has been submitted, you will be automatically redirected back to our site where you will receive a confirmation regarding your order.  Please note depending on your bank you may be required to place your personal online bank security code that has been agreed between you and your bank, Honkytonk will have not access to this information and takes no responsibility or any fraudulent behaviour that may accrue if you are ordering and  using your card details in a public or unsecured area.

Data Protection
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will give you the chance to refuse any marketing email from us we do not share your date with any third party as we are independent

The type of information we will collect about you includes: Your name, address, phone number and email address.

We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies, we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings

To help us understand your needs and continue to improve our service, we have partnered with the 3rd party review website, to collect customer feedback. All reviews on

Your feedback is very important to us, by placing an order with us here at Honkytonk Wine Library you are giving consent for us to share the order details (Name, Email & Items Ordered) with our reviews website and you may receive an email from our provider.  This may be an email to review us as a business or inviting you to review the products you have purchased for others to see on our website to help decide. We read all our reviews and your feedback helps us grow and maintain standards that would  be expected from a company of our quality.

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